MAINTENANCE SERVICES

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

 

FULL CYCLE SERVICES 

Hermas International FZE software maintenance services ensure all-round support – from impartial software assessment & consulting to 24/7 IT system maintenance. Hermas International FZE releases your company’s staff of routine tasks and helps to optimize IT costs.

 

 

SEASONED TEAM

Our team of 70+ professionals with narrow specialization in software maintenance and support is uniquely qualified to solve the most difficult software problems and issues.

OUT-OF-THE-BOX EXPERTISE

Our dedicated software maintenance team stays in line with the cutting-edge technology tendencies, which ensures maximum up time of your application and its dynamic compliance with the industry standards.

BUDGET FLEXIBILITY  

Our maintenance and support outsourcing options comprise great flexibility: you pay only for the services you need and when you need them. As your maintenance needs change, Hermas International FZE offers a wealth of options to switch to.

 

SERVICES

 

 

SOFTWARE SUPPORT

We offer 1st, 2nd and 3rd level support services for applications developed by Hermas International FZE or by any third party vendor. Hermas International FZE team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

 

 

 

 

• L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.

• L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.

• L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

APPLICATION MAINTENANCE

You can focus on core business activities while Hermas International FZE takes care of your IT infrastructure.

• Consulting Services: choosing the right infrastructure and hosting options, eliminating scalability issues, etc.

• Application Launch: pre-release environment setup, tuning the system monitoring, scalability automation, etc.

• Project Health Checkup: security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.

• Cloud Solutions Delivery: expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, Rackspace, and other), migration to Cloud, Cloud infrastructure design, etc.

• Incident Management: fast reaction to issues, system restoration, etc.

• Request Processing: migration to new hosting, upgrade delivery, IT systems optimization, etc.

SYSTEM MONITORING

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

• Application monitoring

• Server monitoring

• Network and remote connectivity management

• Event log management

• Backup & recovery